Is there a way to pass the callerid of the customer when tranferring a call?

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How can this be done? Currently, it passes our vonage number as the caller ID. The forwarding phone number is +1 607 302 4519 and it's under our assistant named "FE-Qualification"

@EzyLuckFree23 To ensure that the customer's caller ID is passed along when transferring a call, you would typically need to set the

callerId

parameter in the transferCall function to the customer's phone number. However, this functionality depends on the capabilities of your Voice API platform and whether it supports passing the original caller ID to the forwarded call. If your platform supports this feature, you would use the transferCall function with the

callerId

parameter set to the customer's number. If you're currently experiencing that the Vonage number is being passed as the caller ID, it's possible that the default configuration is set to use your Vonage number. Since you've provided the forwarding phone number (+1 607 302 4519) and mentioned it's under the assistant named "FE-Qualification," I would need to know the customer's caller ID to proceed with the transfer using the correct information. If you can provide the customer's caller ID, I can assist you further with this process.

The customer's callerid? It changes on every call obviously.

@EzyLuckFree23 I understand that the customer's caller ID can vary with each call. To transfer a call and display the original caller's ID, you would typically use the call transfer feature of your Voice API with dynamic parameters. However, if your current setup is defaulting to show the Vonage number as the caller ID, this behavior might be due to restrictions or settings within your Voice API provider's system. Some providers may not allow passing through the original caller ID due to regulations or their own policy. To address this, you would need to check with your Voice API provider (such as Vonage) to confirm if they support passing the original caller ID during a transfer and how to implement it. They may require specific configuration or additional parameters in the API call to enable this feature. If your provider does support this and you need assistance with the technical implementation, please provide the necessary details or the current API call structure you're using, and I can guide you on how to modify it to include the customer's caller ID.

Hey if understood correctly you want to pass customer data as meta data when transferring call to the assistant right? if yes then it's available for our enterprise users only else if I am wrong please correct me.

Yes you are correct. We need the caller id to show as the original caller id of the prospect we are transferring to our buyer. If only available in Enterprise, please tell me how we can get an enterprise account. We have a very large deal that depends on being able to display the original caller id.

DM me will share details with you.

@Shubham Bajaj I am using the call transfer node with the caller ID set to the customers number but the caller id still shows the twilio number. It was working a while ago and then stopped out of now where. Is this something you are familiar with?

Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!