We have an agent that needs to 4 digit code to be inputed in order to activate. Currently the user has to speak the code, but this isn't ideal as some callers instinctively want to enter the code into the keypad. Can the agent detect this?

@heebers Absolutely, the agent can be configured to detect DTMF tones, which are the sounds produced when a caller presses the buttons on their phone keypad. When dialKeypadFunctionEnabled is enabled, the agent can listen for these tones and interpret them as the necessary 4-digit code. This way, users have the option to either speak the code or enter it using their phone's keypad, whichever they find more convenient. Would you like to proceed with enabling this feature?

@heebers as of now we don't accept input as key presses.

Gotcha - is this on the roadmap somewhere I can track?

feature request is already raised https://vapi.canny.io/feature-requests/p/ability-to-read-keypad-presses but not picked yet