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Suddenly incoming calls dont have any sound.
We dont hear anything when calling the agents, but in the call log we can hear both the agent and our own sound.

Call id where this happened: 07e56f43-cefd-47ee-8eb6-dd612a5dda79

Phone number is registered through twilio and we use assistant-request server events to set up the assistant.

We dont hear anything in the phone. Happens to some of our numbers but one worked as before.

<@728302412686688266>
I'm sorry to hear you're experiencing issues with the sound on incoming calls. It seems like there might be a problem with the assistant setup or a network-related issue that's affecting the audio stream during live calls, while the call logs are recording the audio correctly.

To help you better, I would need to check the configuration for the assistant and any recent changes that might have affected the call flow. Additionally, it would be useful to know if there have been any updates or changes in your network setup or with the Twilio integration that coincides with the start of this issue.

Since you mentioned that this is happening to some of your numbers, it might be helpful to compare the configurations of the numbers that are working with those that are not.

If you have already checked these aspects and the problem persists, please ask support for more info on this, as they might need to look into the specific call logs and configurations to diagnose the issue further.

You can continue this conversation by mentioning me in the message.

We just managed to get 2 calls through, and then it stopped again, wothout any change in our configuration.
But one of the calls randomly got cut off

Got it. Tagging <@&1231325148079194222> for additional help.

Just saw that i copy pasted the wrong call id.
Here is an actual ID of a call with the issue:
e12d3e53-e874-4bcb-90cb-a912effc3a80