Issue with End-of-Call report not sending (and roo...
# supportj
jbianchini1
07/15/2024, 2:47 PMEverything has been working correctly over the last few days, but when testing today, ran into a few issues:
1) End-of-Call report is no longer sending to server endpoint. I have the URL set in the Create Assistant call, and the type of message, but it's no longer sending to the endpoint after completion of the call. I can see the settings set in the web network request in the console, but not receiving anything. Also, don't see the metadata set in the VAPI console anymore either. Call IDs: 68c87eb6-a4bc-4f61-b3d4-15a2e0b4b208 & e7034d7e-2a31-40ab-a052-3cdc45679fe4
2) Random/sporadic "Error: Exiting meeting because room was deleted" messages. Call ID: daa96760-9a39-42b3-8b0c-5465b18c9466
v
Vapi
07/15/2024, 2:49 PMYou can continue this conversation by mentioning me in the message.
Vapi
07/15/2024, 2:49 PM@jbianchini1
I'm sorry to hear you're experiencing issues with the VAPI service. Let's address each of your concerns:
1) For the end-of-call report not sending to the server endpoint, this could be due to a configuration issue or a change in the system that's preventing the report from being sent. Since you've confirmed that the settings appear correct in the web network request, it might be a problem on our end. I would recommend checking if there have been any updates or changes to the VAPI service that might affect the report sending functionality. If everything seems fine on your end, please reach out to support for a more in-depth investigation.
2) Regarding the "Error: Exiting meeting because room was deleted" messages, this error typically indicates that the call or meeting room was terminated unexpectedly. This could be due to various reasons such as network issues, server errors, or an issue with the VAPI service itself. To troubleshoot this, please ensure that there are no network connectivity problems on your end and that the VAPI service is operational. If the problem persists, contacting support with the specific Call ID and any additional details you have will help them diagnose and resolve the issue.
If you believe your issues have been resolved or if you need further assistance, please let me know, and I can proceed with closing the support ticket or provide additional support as needed.
j
jbianchini1
07/15/2024, 3:00 PMTrying to click the "Ask for help" button, but keep receiving, "This interaction failed"
jbianchini1
07/15/2024, 3:24 PM@User Just want to make sure this gets seen when you get a chance, since the Ask for Help button isn't working. Thanks!
jbianchini1
07/17/2024, 12:18 PMHey all, just curious if this has been looked at yet? I'm more concerned about the end-of-call report and if that's something that will start coming through again? I use it in production to provide the call recording and transcript back to the user after a call, and currently having to default to "not available".
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Shubham Bajaj
07/17/2024, 4:22 PM@jbianchini1 please check the url for end of call report it's failing with 403,
Request failed with status code 403j
jbianchini1
07/17/2024, 4:27 PMThank you! Will take a look
jbianchini1
07/17/2024, 5:22 PM@Shubham Bajaj It looks like the issue is with the IP address for Vapi getting caught up in the firewall. Do you know the CIDR range that Vapi will be sending from? I was able to find this one (52.88.132.127) in the logs, but wasn't sure if there were others that might be used? I didn't see anything in the documentation
s
Shubham Bajaj
07/18/2024, 7:57 PMhey these IPS are dynamic so you have to whitlist the domain.
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