My assistant is not working properly
# supporte
Elisa Deko | Systems Integrator
07/16/2024, 11:32 AMHello,
I tried to call my assistant today and it just says the first phrase and then doesn't continue. After a while the call is ended. It was working fine yesterday and no change has been made since then
Can you help me understand what happened?
v
Vapi
07/16/2024, 11:33 AMmessage has been deleted
Vapi
07/16/2024, 11:33 AM@Elisa Deko | Systems Integrator
Hello!
I'm sorry to hear that you're experiencing issues with your assistant. It sounds like there might be a problem with the assistant's call flow or a technical glitch that's causing it to stop after the first phrase. To assist you better, could you provide me with any error messages you received or additional details about the situation when the call ended? This information will help me diagnose the issue more accurately.
Vapi
07/16/2024, 11:33 AMYou can continue this conversation by mentioning me in the message.
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Elisa Deko | Systems Integrator
07/16/2024, 4:16 PM@here I'm explaining the issue here in my loom
https://www.loom.com/share/572380e85cd94066a60f79c2d59be63d?focus_title=1&muted=1&from_recorder=1
Can you help me solve the problem pls?
Elisa Deko | Systems Integrator
07/16/2024, 5:56 PMAny update?
Elisa Deko | Systems Integrator
07/16/2024, 6:55 PM?
Elisa Deko | Systems Integrator
07/16/2024, 6:55 PM@User
s
Shubham Bajaj
07/16/2024, 8:58 PM@Elisa Deko | Systems Integrator can you please share the call id.
e
Elisa Deko | Systems Integrator
07/16/2024, 9:15 PM@Shubham Bajaj here it is 72dd9be3-467a-4973-8f28-8f57d428a2ce
Elisa Deko | Systems Integrator
07/17/2024, 9:15 AM@Shubham Bajaj any update?
s
Shubham Bajaj
07/17/2024, 3:03 PM@Elisa Deko | Systems Integrator use deepgram, talkscriber websocket connection is breaking.