Hello, We have some serious issues, we are using the API to automated calls to our clients. We get the confirmation from VAPI that the calls are scheduled but they do not happen. It is not the case for all calls, some of them go through immediately after scheduling. We thought originally that there could be some delays but it has been 72h+ and some 144h and still didn't happen. Anyway for us to check what is happening, we are very confused. Thanks https://cdn.discordapp.com/attachments/1263027666215501905/1263027666424959047/WhatsApp_Image_2024-07-15_at_16.31.29.jpeg?ex=6698bdad&is=66976c2d&hm=5bcb7d650aff375d849b4825aa463f43acccdbcdc2188b906e25781353571206&

@Rno Hello, I'm sorry to hear you're experiencing issues with the automated calls. To assist you better, I'll need some additional information. Could you please provide me with the following details: 1. The

id

of the calls that have not gone through. 2. The

orgId

associated with your account. With this information, I can look into the system and check the status of the calls in question. If you have any other relevant details or error messages, please share those as well.

@Vapi Here is the orgID : 4f426dc8-89e7-4899-a281-81d5b5cf2596 , I don't have the callsID

@Rno Thank you for providing the

orgId

. To investigate further, I would ideally need the specific

id

of the calls that have not been completed. However, I understand you don't have the calls' IDs at hand. In this case, I would recommend checking the call logs in your VAPI dashboard, which should list all scheduled calls along with their IDs and statuses. If you can locate the calls that haven't gone through, please provide their IDs. If you're unable to find this information or if you need further assistance with the dashboard, please let me know, and I'll guide you through the necessary steps or escalate this issue to our support team for more in-depth troubleshooting.

@Vapi The calls log doesn't show those missing calls

@Rno I understand that the missing calls are not reflected in the call logs. This is indeed unusual and requires further investigation. Since the calls are not listed, there might be an issue with the call scheduling or a system-related problem that is preventing the calls from being initiated. To proceed with resolving this issue, I will need to escalate it to our technical support team. They will be able to access more detailed system logs and investigate the root cause of why the calls are not being placed as expected. Please bear with us while we look into this matter. In the meantime, if you have any additional information or if there are any changes in the situation, please let me know. Your patience and cooperation are greatly appreciated.

How your scheduling the call, and getting the confirmation?