The agent states that it will or has transferred the call to the number I have specified but does not initiate the transfer. Additionally the call extraction via end of call report is really hit and miss managed to get it working on one call but hasn't worked since. No transfer or data extraction Call ID: 396d8b64-4bfe-495f-90cd-dcb99178c84f Call data extraction working Call ID: a39e43f6-d931-4567-89f2-8b92ef2e9468 I am configuring this via the dashboard as my only option to set up the agent.

@MB I'm sorry to hear that you're experiencing issues with the call transfer and data extraction features. Let's address each issue one at a time. For the call transfer issue, it seems like there might be a problem with the transferCall function not being initiated properly. Since you've provided a call ID where the transfer did not occur, I can look into this specific instance for you. However, I'll need to confirm if the forwardingPhoneNumber is correctly set up on the assistant for that call. Could you please confirm if the forwardingPhoneNumber is correctly configured in the dashboard for the assistant associated with Call ID: 396d8b64-4bfe-495f-90cd-dcb99178c84f? Regarding the call data extraction, it's great that it worked for one call, but it should be consistent across all calls. There might be a configuration issue or a temporary service disruption. If you could provide more details on how you have set up the call data extraction, I can assist you further in troubleshooting this problem. In the meantime, if you need immediate assistance with these issues, please ask support for more info on this, and they can provide you with detailed help for your specific setup.

For call forwarding I set this up via the dashboard under functions and then also updated my prompt to use the number specified to transfer the call. https://cdn.discordapp.com/attachments/1263098292611579935/1263099407038025840/Screenshot_20240717_124459_com.android.chrome.jpg?ex=6699007d&is=6697aefd&hm=632de5e377649a43876212ab74a7651973ea690730f70d2794a30cd41acd50b0&

@MB Thank you for providing additional details on how you've set up the call forwarding and data extraction. For the call forwarding, it sounds like you've done the right steps by setting it up under functions and updating your prompt. If the transfer is still not initiating, there might be an issue with the configuration or a system-related problem that needs to be addressed by our technical team. For the data extraction, using the analysis tab and creating a prompt along with a data schema is the correct approach. If it worked for one call but not for others, it could be due to variations in the calls that might not match the criteria set in your data schema or an issue with the system processing the extraction. Since these issues require a closer look into the system and configurations, I would recommend reaching out to our support team for a more in-depth analysis. They can access your dashboard settings, review the configurations, and provide a solution. Would you like me to assist you in contacting support or is there anything else I can help you with right now?

Please contact support team

@MB Sweet. Have a great day!