I am unable to call into my agents because it says that we are over the concurrency limit, but there is currently nobody calling into the org. Can somebody please help with this, our agents are unusable right now.

@KH I'm sorry to hear that you're experiencing issues with calling into your agents. It sounds like there might be a discrepancy between the system's concurrency tracking and the actual usage. To help resolve this, I would recommend checking the following: 1. Ensure that there are no ongoing calls that might not have been properly terminated. 2. Verify that the concurrency limits set for your organization are correct and have not been exceeded by any background processes or tasks. 3. If possible, try restarting the services that manage call sessions to reset the concurrency count. If these steps do not resolve the issue, it may be necessary to look into the system logs or contact technical support for further assistance. They can provide a more in-depth investigation to identify the cause of the problem and guide you through the steps to fix it. Please let me know if you would like assistance with any of these steps or if you need further support.

This is extremely important, as we are unable to use any agent.

The same is happening to me, and a

Same happening here...

@KH / @Kachinni / @ClaraThays please write to support@vapi.ai