call id: 84ab9a30-b071-4d9e-a16c-daff2e640ecd this call terminated due to phone-call-provider-closed-websocket what does it mean? does it mean twilio closed the socket or vapi? i have looked into the log from twilio side, and it's indicating the remote server closed the socket, see the img attached. So mainly, is there anything we can do to prevent this from happening, other than passively seeing it happen radomly? Thanks https://cdn.discordapp.com/attachments/1263959610172379227/1263959610537152552/Screenshot_2024-07-19_at_4.42.01_PM.png?ex=669c219e&is=669ad01e&hm=1cf496df518e09a1e1c9c9a4ddc75db0dde8d4d0dd79be70be500250efaac729&

@8Ds It sounds like the issue you're experiencing is related to the call provider's websocket connection being unexpectedly closed. Based on the information you've provided, including the log from Twilio indicating that the remote server closed the socket, it seems that the problem may have originated from VAPI's side rather than Twilio. Websocket disconnections can occur for various reasons, such as network interruptions, timeouts, or server errors. To prevent this from happening in the future, here are a few steps you can take: 1. **Check VAPI's Server Stability**: Ensure that the VAPI servers are stable and not experiencing any intermittent issues that could cause the websocket to close. 2. **Review Network Configuration**: Verify that your network configuration allows for stable and persistent connections. This includes checking firewalls, proxies, and any other network equipment that could interrupt the websocket connection. 3. **Implement Reconnection Logic**: If not already in place, implement logic in your application to detect when the websocket is closed and attempt to reconnect automatically. 4. **Monitor and Alert**: Set up monitoring and alerting for your websocket connections so you can be notified of disconnections as they happen, allowing for quicker troubleshooting. 5. **Contact Support**: If the issue persists and you're unable to identify the cause, reaching out to VAPI support may provide additional insights or solutions. If you'd like, I can assist you further by closing this support ticket if the issue has been resolved, or if you need more detailed assistance, please let me know how I can help!

account: dingyu@superpanel.io

it was closed by twilio

phone-call-provider-closed-websocket

yes, i understand the error code, i wonder if we can do anything to make it not happen? cuz customer will have a bad experience talking to AI, and we may lost a lead because of this error.

as of now there is no alternative to this but we will think about it.