Any issue / outage with VAPi?
# support
p
Is there an issue with VAPi right now? Any outage? I am facing some weird problems. Calls getting interrupted. Network noise, like really loud microphone noise coming up time to time while talking. Agents are speaking the same sentences twice quite frequently. And there is a weird icon at the bottom right of the screen. https://cdn.discordapp.com/attachments/1264209102670921861/1264209103190888592/01661d30-72fa-42a5-9d51-1b1a77e97e09.jpg?ex=669d09fa&is=669bb87a&hm=9a0d58dbf2875d5220222db634b3dca90a9f2f4ce4b9a01167bb62a8d07275a1&
Some sort of Inspect tool is popping up while clicking on it.
v
@Prashant I'm sorry to hear you're experiencing issues with VAPI. It sounds like there might be a few different problems occurring. Let's address them one by one: 1. **Calls getting interrupted**: This could be due to network issues or a problem with the VAPI service. I would recommend checking your internet connection and also looking for any service status updates from VAPI. 2. **Network noise**: Loud microphone noise could be a hardware issue, a problem with the connection, or an issue with the VAPI service's audio processing. Ensure that all hardware is functioning correctly and that connections are secure. 3. **Agents repeating sentences**: This could be a glitch in the system or an issue with the speech recognition service. It might be helpful to restart the VAPI service or check for updates that could resolve this issue. 4. **Weird icon at the bottom right of the screen**: Without more context, it's difficult to determine what this icon represents. It could be a new feature, a notification, or an indicator of an ongoing issue. If these problems persist, I would recommend reaching out to VAPI support for a more detailed investigation. They will be able to provide specific guidance and help resolve any service outages or technical issues you're encountering.
You can continue this conversation by mentioning me in the message.
p
@Vapi 1. I am in a good network coverage with a high speed internet. 2. No issues with the hardware, just checked. 3. I am using the VAPI dashboard on my laptop. 4. I have pasted a photo of the icon. It opens some sort of dev tool named TANSTACK React query v5. I don't think it should be there. Please correct me if that's not the case.
v
@Prashant Thank you for providing more details. 1. It's good to hear that your network connection is stable. This suggests that the call interruptions might be related to a different issue, possibly on the service side. 2. Since you've confirmed that there are no hardware issues, we can rule that out as the cause of the network noise. It might be related to the service's audio processing or a temporary glitch. 3. Using the VAPI dashboard on your laptop should not inherently cause any issues, so it's likely unrelated to the problems you're experiencing. 4. Regarding the TANSTACK React Query dev tool icon, this is indeed a development tool used for debugging and should not typically be visible in a production environment. It seems like there might have been a mistake in the deployment of the VAPI dashboard, where development tools were inadvertently left enabled. Given this information, I would recommend reaching out to VAPI support to report these issues. They will be able to investigate further and take the necessary steps to resolve the problems, including removing the development tool from the user interface if it's not supposed to be there. Would you like me to assist you in contacting VAPI support or provide any additional help?
p
@User yes please. Cc @User
s
this is dev tool soon will be disabled.
@Prashant please share the call id for calls being interrupted and n/w noise.
p
here's one with the noise - 39d3dab6-3a3c-4d15-9bdf-4272de2e2136
this one dropped - db51414c-ef43-4256-a2ec-9772a45aa18c
this is the one with repetitions, e6407938-ff72-4e7f-b105-1eb1f9b04fb4 from 15th sec to 25th second and then again later in the call. There are some other calls also where repetition is there.
@Shubham Bajaj
s
- db51414c-ef43-4256-a2ec-9772a45aa18c
customer-ended-the-call
- 9d3dab6-3a3c-4d15-9bdf-4272de2e2136 can you share a recent call id for this - e6407938-ff72-4e7f-b105-1eb1f9b04fb4 allow me somemore time for this call id
p
39d3dab6-3a3c-4d15-9bdf-4272de2e2136 This is the call ID @Shubham Bajaj, I see you missed '3' in the beginning of the uuid
It has happened again. This is the call ID @Shubham Bajaj b74c7217-fc7f-4b9a-8f1f-223202bf476b
and again - 1bb7d069-8df0-475a-9df9-a7da71589bb5
s
- 39d3dab6-3a3c-4d15-9bdf-4272de2e2136 - 1bb7d069-8df0-475a-9df9-a7da71589bb5 - b74c7217-fc7f-4b9a-8f1f-223202bf476b reporting to team these call ids.
@Prashant thank you, will update you.
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