Outbound calls randomly end
# supports
Saien | Exousia AI
07/22/2024, 3:15 PMQuite often today, the outbound calls for my AI agent randomly end and it says 'call failed'.
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Vapi
07/22/2024, 3:16 PM@Saien | Exousia AI
I'm sorry to hear that you're experiencing issues with outbound calls randomly ending. The 'call failed' message can be due to various reasons, such as network issues, problems with the phone-call provider, or other technical difficulties.
To assist you better, could you please provide me with more details about the issue? For instance, are there any specific error messages or codes besides 'call failed' that you're seeing? This information will help me understand the problem more accurately and guide you towards a solution.
In the meantime, if you haven't already, please ensure that your internet connection is stable and that there are no issues with the phone-call provider that could be causing these disruptions. If the problem persists, we may need to investigate the specific call IDs you've provided to identify the root cause.
Please let me know how you'd like to proceed or if there's any additional information you can share.
Vapi
07/22/2024, 3:16 PMYou can continue this conversation by mentioning me in the message.
Vapi
07/22/2024, 3:16 PMGot it. Tagging @User for additional help.
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Shubham Bajaj
07/23/2024, 5:39 PMit's says customer-ended-the-call can you please help at timestamps for both calls where it is cal failed.
Shubham Bajaj
07/26/2024, 2:08 PMbecause of no response closing this post.
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Saien | Exousia AI
07/26/2024, 2:13 PMSorry for the late reply, the ‘call failed’ part showed on my iphone when the call ended
Saien | Exousia AI
07/26/2024, 2:14 PMLike it just randomly ended but tbh I don’t think there’s much we can do to control that hence why I haven’t been that active in this thread
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