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Hi there. I am trying to use the new video recording functionality. I have enabled it through the dashboard. The webcam is on during my call but I can't see any recoding URLs. I looked in the logs section and also did a GET CALL api call, hoping it would show up in the results returned. But no luck, all I see is the audio recording URLs.
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@Antikleist Hello! I'm glad to hear you're exploring the new video recording functionality. If you've enabled it through the dashboard and the webcam is active during your calls, but you're not seeing the recording URLs, there might be a few things to check: 1. Ensure that the video recording option is properly configured and saved in your dashboard settings. 2. Verify that the call you're making supports video and that the video recording feature is not restricted by any conditions or settings. 3. Check if there's a delay in the processing of video recordings, which might cause the URLs to appear later in the logs or API responses. If you've already checked these and still can't find the video recording URLs, it's possible that there might be an issue with the system or a step that was missed. Please ask support for more info on this, and they can guide you through the troubleshooting process or inform you of any known issues with the video recording feature.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
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make a GET /call/:id and then look for property named
artifact
and inside it videoRecordingUrl.
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