boomer
07/22/2024, 9:18 PMb9ba9b9c-cce9-4ee2-9c45-86b9774b5ce2 .boomer
07/22/2024, 9:18 PMforwardingPhoneNumber does work though - however, with that option I am unable to set up custom messages or add more than one phone number to the forwarding list.Vapi
07/22/2024, 9:19 PMVapi
07/22/2024, 9:19 PMb9ba9b9c-cce9-4ee2-9c45-86b9774b5ce2? Specifically, look for any errors that might indicate a problem with handling SIP REFER messages, as this could be a reason for the call disconnecting instead of being transferred.
If you find any error messages, please share them with me so I can assist you further. If there are no error messages or if you're unsure how to interpret them, please ensure that your Vici system is configured correctly to handle SIP REFER messages, as this is necessary for call transfers to work properly.
In case you've already checked and everything seems to be in order, you might want to try omitting the forwardingPhoneNumber attribute or setting it to null or an empty string in the API call, as this can sometimes resolve issues with the transfer.
If you continue to face difficulties, please provide me with any additional information you have, and I'll do my best to assist you.Vapi
07/22/2024, 9:19 PMVapi
07/22/2024, 9:20 PMShubham Bajaj
07/23/2024, 1:58 PM