Database error saving new user
# support
j
I am trying to create a Vapi account and keep getting that error. I tried to log-in as well and it brings me back to login page. Can someone please help 🙏
v
@jeno I'm sorry to hear that you're experiencing issues while trying to create a VAPI account and log in. Let's try to resolve this step by step. Firstly, could you please confirm if you are receiving any specific error message when you attempt to create an account or log in? This information will help me provide you with the most accurate assistance. If the error message is not clear or if you're unsure about the details, please ensure that you are following the correct procedure for account creation, including filling out all required fields and verifying your email address if necessary. Also, make sure that your internet connection is stable. If you've already checked these and are still facing issues, it might be a temporary problem with the VAPI service. In such a case, waiting for a few minutes and trying again could resolve the issue. If the problem persists, please provide me with any additional information you have so I can assist you further.
You can continue this conversation by mentioning me in the message.
j
When I try to create an account, I get the error
v
Got it. Tagging @User for additional help.
s
please record a loom video when creating account with browser console tool open,
right click on browser screen > inspect > console tab
please create a new ticket for your issue.
j
@Shubham Bajaj I have shared you the link privately
d
i created already
s
hey @jeno video doesn't shows clearly the error message your getting and also can you share your email in dm.
d
Hi I just sent you a loom video too
s
can you also DM your email to me.
d
sent it
j
dm you
s
check it's working now.
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