Transfer Call ends the call instead of transferrin...
# support
n
I'm setting up call forwarding for the case when a user asks to talk to a human. In the log I can see that the call is being transferred and the end of call reason is "assistant-forwarded-call". However, the conversation ends immediately after that. Do I miss something in the setup process? I have Forwarding Phone Number set up. And in the prompt I instruct the model to use transfer call function to my number. CallId: 70df820f-7711-4417-8209-1ca164ac0f85
v
@Nadia It sounds like you've done the initial setup correctly by having a forwarding phone number and instructing the model to use the transfer call function. However, if the conversation ends immediately after attempting to transfer, it could be related to how the
forwardingPhoneNumber
attribute is being handled. As per the context provided, the
forwardingPhoneNumber
attribute might cause errors if not handled properly. You might want to check if the
forwardingPhoneNumber
is correctly formatted and is not causing any issues. If you're unsure, you could try omitting it or setting it to null or an empty string ('') to see if that resolves the issue. If you've already checked this and the problem persists, please provide more details or ask support for more info on this.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
n
ok, I think the mistake is on my side. @Vapi resolve it
v
@Nadia Sweet. Have a great day!