the AI didn't say a word...
# support
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@Andy@Proxa It sounds like you're referring to a recording where only the prospect's voice is present. If you need assistance with analyzing the recording, extracting information, or any other support related to the recording, could you please specify what exactly you need help with? If you're looking to transcribe the audio, for instance, I can guide you on how to proceed with that.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
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12a0ed48-fc74-46cf-8aca-7d5b3b302b24 same
hi @Vapi
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@Andy@Proxa Hello! How can I assist you today with your voice development needs? If you have any questions or require support with VAPI, feel free to ask.
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Please see my questions above
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Hi for sometime try changing the transcriber to talkscribe/gladia it's issue with deepgram.
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which one is better
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you can use deepgram now.
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So deepgram had issue before?
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yes it's fixed now please check it happens sometimes.
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2a012304-7abf-41a6-aa60-22fe3a794aed https://auth.vapi.ai/storage/v1/object/public/recordings/2a012304-7abf-41a6-aa60-22fe3a794aed-1723571484289-3615941f-f372-426b-9ef0-a2f9744b93f3-mono.wav may I know why the transcript is showing the words, but the AI didn't say anything?
and wondering why the latency is so long?
please advise further @Shubham Bajaj
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try now, didn't received voice response eventually lead to bot not saying any words.