Unknown-error in call
# supportd
Darkhan
07/24/2024, 1:47 PMCall id 9be7cd0d-b5b7-4063-924b-9e62f4abeca2
https://api.vapi.ai/call/9be7cd0d-b5b7-4063-924b-9e62f4abeca2
{
"id": "9be7cd0d-b5b7-4063-924b-9e62f4abeca2",
"status": "ended",
"endedReason": "unknown-error",
"phoneCallProvider": "twilio",
"phoneCallTransport": "pstn"
}
Another call ids
0611ced0-baaa-4790-a803-168981ef86dc
dd76ef0b-fc5c-4232-960d-19564b8506c1
v
Vapi
07/24/2024, 1:48 PMYou can continue this conversation by mentioning me in the message.
Vapi
07/24/2024, 1:48 PM@Darkhan
It looks like you're trying to retrieve information about a specific call with the ID
9be7cd0d-b5b7-4063-924b-9e62f4abeca2Vapi
07/24/2024, 1:48 PMGot it. Tagging @User for additional help.
d
Darkhan
07/25/2024, 10:56 AM@User
s
Shubham Bajaj
07/25/2024, 2:22 PMIt's because when worker running out of memory and eventually no call is placed and no logs/transcription etc.
Shubham Bajaj
07/25/2024, 2:24 PMwe are working on new arch to fix, and looks like it is happening for your account specifically.
d
Darkhan
07/26/2024, 1:50 PMHello
Darkhan
07/26/2024, 1:50 PMWe have similar case today Call ID: 85ed0f3f-1774-4c9e-be01-88a8313c2c3c
s
Shubham Bajaj
07/26/2024, 11:16 PM🟡 12:46:51:295 Model called a tool that does not exist {
"id": "call_eb885c65-e297-430c-9b13-17b011ff7046",
"type": "function",
"function": {"name": "transferCall", "arguments": ""}
}
Shubham Bajaj
07/27/2024, 9:38 AMmake sure:
1. you properly inserting tool in openai-llm
2. response is returned as expected
Shubham Bajaj
07/27/2024, 9:38 AMAlso if possible can you show me how your using custom llm and returning responses.