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Assistant won't call tool
# support
b
My prompt specifically instructs the assistant to call a tool to lookup user details in my CRM. The tool is supposed to call a scenario on Make but it never runs. Here is a call id: 35c07f31-a8e1-4cf7-b98d-0f2a7a48340c
v
@BrentPope I'm sorry to hear that you're experiencing issues with the tool integration. To assist you effectively, I would need to have access to the specific tool that looks up user details in your CRM and triggers the scenario on Make. Since I don't have that information or the capability to call external tools directly, I recommend reaching out to your CRM support team or the support for the Make integration to troubleshoot this issue. If there's anything else I can help you with regarding the VAPI or any other queries, please let me know!
You can continue this conversation by mentioning me in the message.
b
the problem is not with Make or my CRM. Vapi never invokes the tool
s
Copy code
{
  "name": "GetUserDetailsByName",
  "async": false,
  "parameters": {
    "type": "object",
    "properties": {
      "FullName": {
        "type": "string",
        "description": "User's name"
      }
    }
  },
  "description": "Get user details from our CRM by name"
}
the above function is linked with your assistant and if i am not wrong the tool name 
GetUserDetailsByName
was neveer called inside your prompt.
Please explicilty call your tool by name inside your prompt.
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