I want my bot to leave a recorded message if it reaches the voicemail, but doesn't seem to be recognizing the voicemachine, it talks to it just like if it was a human so it is a very awkward conversation, how can I resolve this? I populated the voicemail message in the advanced settings. cd356144-2992-4a1a-a49c-942d4211694d

@Alonso It sounds like you may need to adjust the voicemail detection settings to ensure that your bot can accurately recognize when it has reached a voicemail system. Based on the context provided, here are a few suggestions: 1. **Check Voicemail Detection Types**: Ensure that the voicemail detection types are set correctly. The types you have are "machine_end_beep" and "machine_end_silence". If your bot is not recognizing the voicemail, you might need to verify that these settings align with the characteristics of the voicemails you are encountering. 2. **Adjust Machine Detection Timeout**: The current

machineDetectionTimeout

is set to 31 seconds. If the voicemail greeting is longer than this, the bot might start speaking before the greeting has finished. Consider increasing this timeout if necessary. 3. **Tweak Speech Thresholds**: The

machineDetectionSpeechThreshold

and

machineDetectionSpeechEndThreshold

are set to 3500 and 2750 milliseconds, respectively. These settings determine how long the bot listens for speech before deciding if it's reached a machine. Adjust these thresholds if the bot is not accurately detecting the end of the voicemail greeting. 4. **Silence Timeout**: The

machineDetectionSilenceTimeout

is set to 6000 milliseconds. This is the length of silence the bot waits for after the greeting to determine if it has reached a machine. If the voicemail greeting has pauses that are shorter than this, the bot may not recognize it as a machine. You might need to decrease this timeout. If you've reviewed these settings and they seem correct, or if you've made adjustments and the issue persists, it might be helpful to look into any logs or error messages you're receiving for additional clues. If you're still having trouble, please ask support for more info on this.

Thanks, can you give me details on where can I update the settings you mentioned?

can you please also add other types to voicemailDetectionTypes and test it again.

['machine_end_beep', 'machine_end_silence', 'machine_end_other

,

machine_start

]`

Hi @Shubham Bajaj Thanks. I think is getting a little better after adding those settings, but my agent is stoping after a few seconds, the reason call ended is Silence Timed Out, is there a setting i can tweek oto fix it? 7edd5289-88dd-4b36-9fb2-6d2f5d35c79f

add the following property

silenceTimeoutSeconds

to your assistant and set it 60. here 60 means 60 seconds.

I already had it set to 60... I will run a few more tests and give you the call id

let me know how it goes.