Inbound and outbound down right now....
# supportw
wildownes
07/30/2024, 8:08 PMMultiple accounts.
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Vapi
07/30/2024, 8:09 PM@wildownes
It seems like you might be referring to an issue with multiple accounts. Could you please provide me with more details about your situation so I can assist you effectively? Are you experiencing difficulties managing multiple accounts with VAPI, or are you encountering a specific problem that needs to be resolved?
Vapi
07/30/2024, 8:09 PMYou can continue this conversation by mentioning me in the message.
Vapi
07/30/2024, 8:10 PMGot it. Tagging @User for additional help.
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nisalr
07/30/2024, 8:10 PMSame here. All our agents are down
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wildownes
07/30/2024, 8:11 PMmessage has been deleted
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Jeff
07/30/2024, 8:15 PMMy outbound calls are also failing with this error:
"Couldn't Create Twilio Call. Twilio Error: timeout of 30000ms exceeded"
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huiwang
07/30/2024, 8:16 PMSame here
{"message":"Couldn't Get Twilio Number. Twilio Error: timeout of 30000ms exceeded","error":"Bad Request","statusCode":400}
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Shubham Bajaj
07/30/2024, 8:24 PMwe are working on it.
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wildownes
07/30/2024, 8:38 PMseems to be working again
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Jeff
07/30/2024, 8:46 PMThanks @Shubham Bajaj
Our calls are going out now, but we are experiencing very long delays before responses (3-12 seconds)
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Shubham Bajaj
07/30/2024, 8:47 PMwe are looing into RCA of outage.
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Jeff
07/30/2024, 8:50 PMThanks @Shubham Bajaj! Feel free to DM me if there is anything I can provide (call id's, recordings) that would be helpful to you guys
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Shubham Bajaj
07/30/2024, 8:55 PMshare the call id pelase.
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Jeff
07/30/2024, 8:55 PMecefc6c0-eb44-48b1-8b2d-5f7c9dce0642
@Shubham Bajaj ^
Jeff
07/30/2024, 8:56 PMThat is one that occurred after outbound calls came back online. It demonstrates the long delays between responses. I can also send over a couple that failed due to the "Couldn't Create Twilio Call. Twilio Error: timeout of 30000ms exceeded" if you want those as well
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huiwang
07/30/2024, 11:17 PMIt's still not working for everybody right?
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wildownes
07/30/2024, 11:27 PMit seems to be working rn
wildownes
07/30/2024, 11:27 PMh
huiwang
07/30/2024, 11:30 PMStill not working for me
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wildownes
07/30/2024, 11:38 PM@huiwang hmmm just checked again right now. no issues . using 4o cluster and elleven labs
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huiwang
07/30/2024, 11:46 PMWorking now. Thanks @wildownes!
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wildownes
07/30/2024, 11:51 PM@Vapi this is resolved
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Vapi
07/30/2024, 11:51 PM@wildownes
Sweet. Have a great day!