Voice automatically changed during conversation
# supporta
Ami
07/30/2024, 8:54 PMcall:9550fa05-500b-4c0c-ad1a-3075c58c6069
Was configured to use a different voice, but spoke with a completely different voice
v
Vapi
07/30/2024, 8:55 PM@Ami
I'm sorry to hear that there was an issue with the voice configuration. Let's make sure we have all the correct settings in place. Could you please confirm the voice ID you intended to use? Once I have that information, I can assist you further in resolving this issue.
Vapi
07/30/2024, 8:55 PMYou can continue this conversation by mentioning me in the message.
a
Ami
07/30/2024, 8:59 PM@Vapi the voice ID I intended to use was Jennifer by PlayHT
v
Vapi
07/30/2024, 8:59 PM@Ami
Thank you for confirming that. Let's go ahead and set the voice to Jennifer from PlayHT as your preferred option. I will ensure that all other settings remain as default. If you encounter any further issues or if the voice does not match your selection, please let me know, and I will be happy to assist you further.
s
Sahil
07/30/2024, 9:00 PMWe are looking into it. @Ami
s
Shubham Bajaj
07/31/2024, 1:48 PM@Ami can you please try now, and if exists please create a new ticket.
Shubham Bajaj
07/31/2024, 1:48 PMclosing this ticket, because yesterday we had outrage.
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Ami
07/31/2024, 2:09 PMsure @Shubham Bajaj it works now
Ami
07/31/2024, 2:10 PMunable to mark as resolved