Unable to Fetch the details of any call. It says 4...
# supports
Saurav
07/31/2024, 11:37 AMWhen i am trying to hit the API to fetch the call summary , i am getting 404 . None of the call ID is returning a response
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Vapi
07/31/2024, 11:38 AMmessage has been deleted
Vapi
07/31/2024, 11:38 AM@Saurav
I'm sorry to hear that you're experiencing issues with fetching the call summary. A 404 error typically indicates that the resource you're trying to access is not found. This could be due to an incorrect call ID or an issue with the endpoint URL.
To assist you better, could you please provide me with the call ID you're using and confirm that the endpoint URL you're hitting is correct? Additionally, ensure that your API key is valid and has the necessary permissions to access the resource.
If you're confident that all the details are correct and you're still facing the issue, please ask support for more info on this, as they may need to check the system logs or investigate potential service disruptions.
Vapi
07/31/2024, 11:38 AMYou can continue this conversation by mentioning me in the message.
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Saurav
07/31/2024, 11:38 AM@Vapi
A. Exact Url End point
https://api.vapi.ai/call/9e5dbefa-22fa-473f-8b6e-b9e6bc7ac765
B. Here are few ID's which i tried
9e5dbefa-22fa-473f-8b6e-b9e6bc7ac765
7b8d3e0e-b484-4512-bd7a-b6db3d7a2cb6
104a99af-f6af-4cfd-b39f-273ddfe68e9b
49785251-c70f-4c1b-80a2-74df259bce90
e27cc465-962b-4b53-8c13-3175fb7ba924
61ff028d-8197-46b6-9b17-c5414a5c1307
003fe986-aebe-453e-88c0-74a68a4966fd
0b4c3a0d-1d7b-46c4-a7a6-c46d501fb7f6
C. No additional Parameters
v
Vapi
07/31/2024, 11:38 AM@Saurav
Thank you for providing the endpoint and the list of call IDs you've tried. It seems like you're using the correct format for the API endpoint. However, since you're receiving a 404 error for multiple call IDs, there might be an issue with the service or the call IDs may not exist in the database.
Before proceeding to support, let's try a couple of things:
1. Double-check the call IDs to ensure they are correct and were expected to be present in the system.
2. Verify that your authorization token is valid and has not expired.
3. Ensure that there are no typos or errors in the URL you are using to make the API call.
If after these checks you're still encountering the same issue, it would be best to reach out to the support team with the details you've provided here. They will be able to look into the backend systems to diagnose the problem more effectively.
Would you like me to guide you on how to contact support, or is there anything else I can assist you with at this moment?
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Shubham Bajaj
07/31/2024, 2:05 PMyou have to make api call with your private-key, if doing so can you please share the loom video or steps to reproduce the same.
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Saurav
07/31/2024, 4:45 PMThanks @Shubham Bajaj This is resolved.
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