Our agent is calling customers, then when they pick up the agent transfers the customer to an company employee. We have tested this many times, always worked. Suddenly today it transferred the AI agent to the company employee, rather than the customer... How is this possible?

@Peppelerd I'm sorry to hear that you're experiencing issues with the transfer process. It's possible that there might have been a misconfiguration or a technical glitch that caused the AI agent to be transferred instead of the customer. To resolve this, I would recommend checking the transfer call settings to ensure that the correct parameters are being used for the transfer. If everything seems to be configured correctly, it might be necessary to look into the system logs or recent changes that could have affected the transfer behavior. If you need assistance with checking the configurations or require further troubleshooting, please ask support for more info on this. They will be able to provide more detailed guidance and help resolve the issue.

Nothing changed compared to last times

call id pelase.

call_BZaktMOO2Rhf9gGfzdFjq8Os

@Peppelerd I understand the issue you're facing. It's quite unusual for the transfer behavior to change without any alterations in the setup. Transferring the AI agent instead of the customer is not a standard feature and typically would not be possible without a specific configuration to do so. To troubleshoot this issue, I would suggest the following steps: 1. Review the call logs for the call ID you provided (call_BZaktMOO2Rhf9gGfzdFjq8Os) to see if there are any anomalies or errors reported during the transfer process. 2. Check the transfer call configuration to ensure that the parameters are set correctly to transfer the customer and not the AI agent. 3. Verify if there have been any recent updates or changes to the system that might have inadvertently affected the transfer functionality. 4. If the issue persists, it may be necessary to escalate this to the technical support team who can investigate further. If you would like me to assist with any specific actions or if you need further support, please let me know.

@Peppelerd this is not call id . please go to vapi dashboard then go to call logs section and share the call id i can then only help you out.

fc1bcc2e-2075-4a91-bf1b-d01c31ef5d90

i have looked into the call and the assistant has transfered the call to the passed destination number.