Outbound Assistant not responding at all
# support
n
Hey everyone, I'm experiencing an issue with an outbound caller. My HTTP request works fine, but when I receive the call, I only hear background noise. The assistant doesn't speak or hear me for some reason. It's not related to my billing limit, as I've already checked that. Any assistance would be greatly appreciated! Thank you!
v
@Niklas.AI Hello! I'm sorry to hear you're experiencing issues with your outbound caller. To assist you effectively, I'll need a bit more information about the problem. Could you please provide the following details? 1. The configuration settings for your voice API, specifically the audio settings. 2. The server URL you're using to handle the voice interactions. 3. Any logs or error messages you might have received during the call. Once I have this information, I'll be able to guide you through some troubleshooting steps to resolve the issue.
You can continue this conversation by mentioning me in the message.
n
@Vapi
v
@Niklas.AI Thank you for providing the details. It seems like there might be an issue with the audio configuration or the handling of the call on the server side. Here are a few steps you can take to troubleshoot the issue: 1. **Check Audio Configuration**: Ensure that the audio configuration in your HTTP request is set correctly. This includes the voice settings, language, and any text-to-speech (TTS) parameters. 2. **Server URL Configuration**: Verify that the server URL (https://api.vapi.ai/call/phone) is correctly handling the call. The server should be set up to respond with the correct VoiceXML or similar instructions to guide the call flow. 3. **Logs and Monitoring**: If possible, enable detailed logging on the server handling the call. Look for any warnings or errors that could indicate what part of the process is failing. 4. **Network and Audio Quality**: Check the network connection and audio quality. Poor network conditions can sometimes result in only background noise being transmitted. 5. **Test with a Simple Response**: Simplify your server's response to a basic "Hello World" TTS to see if the issue persists. This can help isolate whether the problem is with the audio input or the server's handling of the call. If you've gone through these steps and the issue is still not resolved, it might be best to reach out to the support team with the specific details of your configuration and any logs you have collected. They will be able to provide more targeted assistance. Would you like me to guide you through any of these steps in more detail, or is there anything else I can assist you with?
s
can you please share the call id. also to make the bot speak first add first message to the assistant.