Concurrency Limit & Exited meeting room
# support
y
Hi, I was testing with a free account and tried calling my created assistant through web. However, it mentions that the concurrency limit is exceeded but there are no calls running. First I got some errors that the meeting room was full and exited. Can you help?
v
@Yestix Absolutely, I'd be happy to help you with this issue. It sounds like you might be encountering a problem where the system believes there are more active calls than there actually are. This can sometimes happen if previous calls didn't terminate properly or if there's a delay in the system updating the current call status. To resolve this, I recommend waiting a few minutes to see if the system automatically corrects the concurrency count. If the issue persists, you may need to check your dashboard to ensure that there are no active calls stuck in a limbo state. If you're unable to resolve the issue from your end, please reach out to support for further assistance. If there's anything else I can assist you with, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
y
I pressed the talk button two times and the dashboard shows that there are already 18 calls ...
s
@Yestix try after some time it wiill be fixed you made more than 10 calls at same time and it happened.
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