Unwanted Server Messages
# supporta
Aivis
07/31/2024, 6:28 PMVAPI is sending a status-update to my server when I should only be receiving end-of-call-report.
I've tired removing and adding them in the options, it keeps coming though no matter what.
https://cdn.discordapp.com/attachments/1268274114490011719/1268274114813231236/image.png?ex=66abd3d0&is=66aa8250&hm=6facd0f99997dd6c9674495eda3594e7db8e9fe01c40ad663813e323a76dc071&
v
Vapi
07/31/2024, 6:29 PM@Aivis
I'm sorry to hear that you're experiencing issues with receiving unwanted status updates. To assist you better, I'll need to check your current configuration settings for call events. Could you please provide me with the specific options you've set for receiving call reports? This will help me understand what might be going wrong and how to correct it.
Vapi
07/31/2024, 6:29 PMYou can continue this conversation by mentioning me in the message.
a
Aivis
07/31/2024, 6:35 PMI've only turned on end-of-call-report.
Aivis
08/01/2024, 5:19 PM@Vapi I've only turned on end-of-call-report.
v
Vapi
08/01/2024, 5:19 PM@Aivis
It seems there might be a configuration issue causing you to receive status updates despite having only enabled the end-of-call-report. To resolve this, we should review and possibly reset your event subscription settings.
Could you please confirm if you would like me to proceed with checking and adjusting your settings to ensure that only end-of-call-report notifications are sent to your server? If you give me the go-ahead, I'll take care of it for you.
s
Shubham Bajaj
08/01/2024, 9:21 PM@Aivis can you please share the recent call id.
a
Aivis
08/01/2024, 10:35 PM40670f76-e42a-4923-812a-a5c5e7df3343, at the end of the call it posted an extra status-update, when only end-of-call-report is requested.
s
Shubham Bajaj
08/02/2024, 5:56 PMno only end of call report is sent to your server url .
can you please check again, if possible share your n/w logs.
a
Aivis
08/05/2024, 4:49 PMHere are a few examples:
message
type:status-update
status:ended
endedReason:unknown-error
call
id:72f08e1b-ea4e-4832-b944-a583e07d9e22
__
message
type:status-update
status:ended
endedReason:unknown-error
call
id:30452f93-690d-47ba-9343-24a8ee4212a6
_
message
type:status-update
status:ended
endedReason:customer-did-not-answer
call
id:053204f4-4ec8-4058-ad24-72b866503ead
s
Shubham Bajaj
08/05/2024, 8:53 PMonly the status-update is sent and looks like it's informing the call update sent implicitly.
Shubham Bajaj
08/05/2024, 8:54 PMwill talk with team what can be done, if someone opts out of it.
Shubham Bajaj
08/05/2024, 8:54 PMalso it is for you only, so can't create an issue for it.
a
Aivis
08/05/2024, 8:54 PMIs there a way to turn them off?
s
Shubham Bajaj
08/05/2024, 9:13 PMyes i will look into it.