Hi, in the prompt I added a phrase: "if someone asks to be transferred to Mike, call 888-000-00". Is it enough for the agent to complete this transfer or I need to do something else? Right now it's not transferring the call.
v
Vapi
08/06/2024, 2:16 PM
You can continue this conversation by mentioning me in the message.
Vapi
08/06/2024, 2:17 PM
Got it. Tagging @User for additional help.
s
Shubham Bajaj
08/06/2024, 9:42 PM
1. use this: trigger the transferCall with
2. make sure number is added to the list of call forwarding numbers.
3. check this doc: https://docs.vapi.ai/call-forwarding