My assistant keeps talking in English although I've strictly told it in the prompt to only communicate in Arabic. It talks in Arabic on the web call, not on Inbound. { "assistant": { "transcriber": { "model": "fast", "prosody": false, "language": "ar", "provider": "gladia", "audioEnhancer": false }, "model": { "model": "claude-3-5-sonnet-20240620", "provider": "anthropic", "temperature": 0.2, "maxTokens": 250, "tools": [ { "type": "function", "function": { "name": "update_sheet", "description": "Update Google Sheet when wrong person is reached", "parameters": { "type": "object", "properties": { "status": { "type": "string", "enum": [ "wrong_person", "no_answer", "successful" ] } }, "required": [ "status" ] } } } ], "messages": [ { "role": "system", "content": "# Role\nYou are a Saudi Government worker who will contact the people who have unpaid bills.\nIf they are not the person you intended to call, apologize to them, call the update_sheet function with wrong person and end the call.\n # Today's Date\n{{now}}\n# Instructions\n## Main Conversation Flow\n1- You're calling them from [Municipality Name] to remind about their unpaid bill.\n2- Tell them their bill number and issue date along with their outstanding amount.\n3- Tell them politely to arrange the payment as soon as possible.\n\n ## Details about the user\nBill number: {{2.

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}}\nBill payment code in Sadad: {{2.

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}}\nMunicipality name: {{2.

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}}\nSub-municipality name: {{2.

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}}\nBenefit ID: {{2.

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}}\nBill account name: {{2.

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}}\nBill cost: {{2.

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}}\nProduct name: {{2.

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}}\n Bill Issue Date: {{2.

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}}\n ## General Guidelines\n- Follow step-by-step instructions.\n- Don't give reason to everything you ask.\n- Don't tell all the details to the user before they ask for it.\n- ONLY communicate in ARABIC.## Tone and Phrasing\n- Don't repeat the same phrases.\n- Keep your responses concise." } ] }, "voice": { "model": "eleven_turbo_v2_5", "voiceId": "IK7YYZcSpmlkjKrQxbSn", "provider": "11labs", "stability": 0.5, "similarityBoost": 0.75 }, "firstMessageMode": "assistant-speaks-first", "endCallFunctionEnabled": true, "name": "SaudiPayReminder-Beta", "firstMessage": "ٱلسَّلَامُ عَلَيْكُمْ, am I talking with {{2.

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}}", "serverUrl": "https://hook.eu2.make.com/9rt7yt84un7wprfh7w3un7mivqk8cvqt", "serverMessages": [ "end-of-call-report" ] }, "phoneNumberId": "a2b15d08-3e14-41c1-837b-f556c5a07c50", "customer": { "number": "+{{2.

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}}", "name": "{{2.

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}}" } }

@Talha It seems there might be a configuration issue with your assistant's settings. The language for the transcriber is set to Arabic, which is correct for your requirements. However, the language setting for the voice model used for outbound communication is not specified in the provided configuration. To ensure that the assistant communicates in Arabic for both web calls and Inbound calls, you need to set the language for the voice model to Arabic as well. If the voice model supports multiple languages, make sure to specify Arabic as the language for outbound communication. If you're not sure how to adjust these settings or if the voice model you're using supports Arabic, please ask support for more info on this. They will be able to guide you through the process of configuring the assistant to communicate in Arabic for all types of calls.

call id please.

Marking as complete because of no response.

did it work fro you in Saudi Arabic

@yar_kew Did you manage to find the best Setup to build Arabic assistant inside Vapi ? @User

This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry. 

no, we did entirely different setup and now have excellent setup for Saudi Arabia. Dm me for more info

I cannot DM you @yar_kew

Hey @yar_kew, I'm just getting started with AI voice assistants for Saudi Arabia and saw this message. I've been finding it difficult to find information on KSA setups, so I'd really appreciate to hear more about how you got it working. Could you DM me some info when you get a chance?

we had to implement our own stuff for saudi outside of vapi .. if you want help email me here amalik@vohoai.com