Summary not working.
# support
t
Recently I've had trouble with Vapi not summarizing some of the calls that come through, and the issue seems to be ONLY with the summary. The rest of the analysis seems fine which is odd. Is this a bug or is there any way to troubleshoot? p.s. these ss are from the same assistant https://cdn.discordapp.com/attachments/1271252477370564730/1271252477617901578/Screenshot_2024-08-08_193958.png?ex=66b6a9a1&is=66b55821&hm=96e9804e2c602b7b006a31798aed2a47e36c0b982c65102df2e128fdb0048207& https://cdn.discordapp.com/attachments/1271252477370564730/1271252477991190631/Screenshot_2024-08-08_194023.png?ex=66b6a9a1&is=66b55821&hm=094c7d53ef3a30d86a0edb7f40639c68e322d273c2c173af7022cd162e352616&
v
@TommyChryst I'm sorry to hear that you're experiencing issues with the call summaries. It's great that the rest of the analysis is working fine, which suggests that the issue might be specific to the summarization component. To troubleshoot this, we can try a few steps: 1. **Check for Updates**: Ensure that your Vapi assistant is up-to-date with the latest version, as updates often include bug fixes and improvements. 2. **Review Call Content**: Sometimes the content of the call might not have enough distinct points for the system to generate a summary. Review the calls that are not being summarized to see if there's a pattern in the content. 3. **Configuration Settings**: Verify that the summarization feature is correctly configured in your assistant settings. 4. **Logs and Error Messages**: Check if there are any error messages or logs that can provide more insight into why the summarization is failing. 5. **Contact Support**: If the above steps do not resolve the issue, it might be best to reach out to our support team for a more in-depth investigation. You can send them an email with details of the issue, including any relevant screenshots and logs. Would you like me to assist you in contacting support or is there anything specific from the above steps you'd like to explore further?
You can continue this conversation by mentioning me in the message.
s
call id pelase.
t
35bfc486-c33d-41b7-a685-077561f7125f
s
please update the summary generation timeout to 20 seconds if fails then to 30 seconds. https://docs.vapi.ai/api-reference/assistants/update-assistant look for analysis plan.
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