Hello, I have a trail account and I want to upgrade it to a normal account. I added my credit card details to billing screen. However, my account is still a trail account. When I start a outbound call to my phone, trail account message still there. Should I make anything else to upgrade my account. If I should, what is it. One of my call id: d0b477da-027f-4412-8f42-9759f32a078c Regards

@Efe Bilici Hello! Thank you for reaching out. It's great to hear that you're ready to upgrade from a trial account. Usually, after adding your credit card details to the billing section, your account should transition from the trial to a full account automatically. However, if the trial message is still playing, there might be a step that needs to be completed or a delay in the system updating your account status. To assist you further, I would recommend checking the following: 1. Ensure that your credit card information has been entered correctly and that there are no payment issues. 2. Verify if there is any confirmation email or message that you might have received regarding the account upgrade that requires your action. 3. Sometimes, it may take a little while for the account status to update. If you've just added your billing information, please allow a few minutes for the system to process the change. If you've already checked these and the issue persists, it would be best to contact support directly for a detailed look into your account. They can provide specific assistance and ensure that your account is upgraded properly. Would you like me to guide you on how to contact support for further assistance?

@User At the moment, I can buy number from Vapi dashboard which is the result of upgrading my account to full account. However, I still hear "You have a trail account..." message while making outbound call from my Twilio number to my personal phone number. Could you check it?

I´having the same isue. I´ve already place my new credit card but they haven´t charge the corresponding amount and I urgently need to unlock the billing limmit and never present this problem again because my client is loosing customers.

@Javier Phoenix I understand the urgency of the situation. It seems there might be a delay or an issue with the billing system recognizing your new credit card information. To resolve this promptly, please ensure the following steps have been completed: 1. Confirm that your credit card details are entered correctly on the billing page. 2. Check if there are any pending verifications or additional information required for your payment method. 3. Review any emails or notifications from VAPI that might indicate the status of your billing update. If all details are correct and you've followed the necessary steps, but the billing limit has not been unlocked, it's important to get in touch with VAPI support directly. They will be able to look into your account specifics and resolve any issues preventing the charge from being processed. Would you like me to provide you with the instructions on how to contact VAPI support for immediate assistance?

Yes, please provide the instructions

Enter your credit card details in billing section and increase the monthly limit.

Hello @User , Is "You have a trail account..." message because of Vapi or Twilio. I'm asking that because I upgraded my Vapi account. Although, I didn't upgraded my Twilio account yet. Does Vapi play "You have a trail account..." message before the start assistant. The message wants to press any digit on the phone to execute the code. Is it Vapi's message?

Can you send a screenshot?

@Sahil The message which I mentioned is an audio record played before talking with assistant. It says, "You have a trial account, you can remove this message at any time by upgrading to full account, press any key to execute your code." I added the audio as attachment. Do Vapi play that audio message to trial accounts or not. If not, I will think, it's Twilio's message. Because I have a trial account at Twilio. https://cdn.discordapp.com/attachments/1272961144663048222/1273703398427988189/record-1723744223086.wav?ex=66bf943a&is=66be42ba&hm=fedb0580c421d15fc91394d6fa55418706ef9037ebd535737d2c203c514636ab&

It is a twilio message

@Sahil Ok, thank you.