Can't talk to assistant
# support
y
There seems to be a bug with your payment system. I went over the free 10 dollar limit, so I added my payment card in the portal. However, it didn't take payment and I am still blocked from talking to my assistants with the message "Billing Limits Exceeded".
v
@Yoshi I'm sorry to hear that you're experiencing issues with the payment system. It sounds like there might be a delay or a problem with the payment processing. To assist you better, could you please confirm if you have received any confirmation email regarding the payment card update, or if there are any pending charges on your card from our service? This information will help us to troubleshoot the issue more effectively.
You can continue this conversation by mentioning me in the message.
y
No confirmation email or pending charges
s
Mind sharing the account email address in dm?
s
because of no response closing this ticket
2 Views