Unknown error in call
# support
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Call ids 53d1df63-1994-4c13-ad44-cd0285e44bd8 2a6defb9-1d80-45e3-8a17-f4fcc6dcacb7 6a5a29c7-5256-461c-a0e2-8029775221fc Could you provide information why assistant hang up.
@User
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We are looking into it. @Darkhan
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message has been deleted
@Darkhan To assist you with the reasons why the assistant hung up on the calls with the provided IDs, I would need to look into the specific details of each call. However, I don't have direct access to call logs or databases. If there's a tool or a function within my capabilities that allows me to retrieve such information, please let me know how to proceed, or if there's any other way I can assist you with this matter. If you're looking for general reasons why an assistant might hang up, it could be due to various issues such as technical difficulties, timeouts, misconfigurations, or invalid assistant IDs. If these call IDs correspond to specific incidents you're investigating, you may need to check the system logs or contact support for detailed information on each case.
You can continue this conversation by mentioning me in the message.
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Fixed.
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@Sahil what was the reason?
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It was because we were unknowingly hitting AWS service quotas. It took us a bit to get more. We're setting up alerts on AWS quota utilization so we never run into this again.
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Same error happened again now Call ids d1d7bf3e-f4bc-4048-a742-ad0ab1757ebe 250727c7-da78-4980-bf6d-7f097250f655
@Sahil
@User
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Looking into it
@Darkhan Just called your number and it seems to be working
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@Sahil yes, it not happens each time
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can you send me your org_id as well? need to check whether we sent the assistant-request to your server or not
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@Sahil where could i find org_id
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On your bottom left you will your account name click on it then settings