I have an outbound transient assistant configured with voicemail. I've noticed that the voicemail is sometimes correctly saying the voicemailMessage, but sometimes it combines the firstMessage before saying the voicemailMessage. Not sure why it's combining firstMessage with voicemailMessage when it's recording the voicemail for the recepient. For context, the firstMessageMode is assistant-waits-for-user.

@Ibrahim It sounds like there might be an issue with the configuration of your outbound transient assistant, particularly in how it handles the

firstMessageMode

and the voicemail message sequence. Since the

firstMessageMode

is set to

assistant-waits-for-user

, the assistant should not be speaking first and combining messages unless prompted by the user. To address this, we should review the configuration settings and ensure that the assistant's behavior is correctly set up to wait for the user before delivering any messages. Additionally, we should check the logic that triggers the voicemail message to ensure it's not inadvertently including the first message. If you have access to the configuration settings or any scripts that control the assistant's behavior, please review them for any inconsistencies or errors. If the issue persists or you're unable to find the cause, it may be necessary to reach out to support for a more in-depth investigation. Would you like me to guide you through checking the configuration, or do you need assistance with anything else?

Can you share some latest call_id?

If you notice, it starts with the first message, and then goes to the voicemailMessage I set

I see, looks like a bug. Will report it.

Ok thank you! Keep me posted

Issue ^ @Ibrahim

Ok thanks, is there no permanent fix at the moment?

Currently, no. The issue was from Twilio AMD which detect voicemail

Oh ok, so was an issue with voicemail detection. Got it, thanks.

I’m having same issue

Can u delete this message? Thanks

Done.

Appreciate it!