Squad Call Transcript
# support
e
Hello, I have a squad, the first assistant is a code verification assistant. After the code has been verified in a database using a tool through make.com it transfers it to another assistant, lets call it customer service assistant. At the end of the call I send the end of call transcript to my database through make.com, the transcript comes from the customer service assistant. The transcript that is sent also includes the part that was said before the call was transfered, I do not really need this part. Any way to just send the transcript clean from the code verification assistant, meaning not the entire transcript from the entire squad?
v
@eric11 Absolutely, I can help you with that. To ensure that the transcript from the code verification assistant is not included in the final transcript sent to your database, you would need to configure the settings of your squad members accordingly. Since you're using VAPI, you can enable the
hipaaEnabled
option for the code verification assistant. This will prevent any logs, recordings, or transcriptions from being stored for that part of the call. Consequently, when the call is transferred to the customer service assistant, only the transcript from that point onward will be generated and sent to your database. Here's what you need to do: 1. Set
hipaaEnabled
to
true
for the code verification assistant. This will ensure that no logs or transcripts are stored for that part of the call. 2. Ensure that
hipaaEnabled
is set to
false
for the customer service assistant so that the transcript from that part of the call is recorded and can be sent to your database. Would you like to proceed with this configuration, or do you need assistance with any other settings?
You can continue this conversation by mentioning me in the message.
e
If I do this the entire transcript fails to send instead
s
for that assistant for whom you need the end-of-call-report add it
for others don't add it
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