Assistant is not able to end the call by itself
# support
l
Hello, One of my assistant is having issue with ending the call, it'll keep asking the idle questions, but won't end the call even when the user even has said bye. I am using GPT 4o cluster, please check what is causing the issue, here's the assistant ID: 18248e3b-2269-4c5a-946e-d83c1bc33131
v
@Lampard I'm sorry to hear that you're experiencing issues with the assistant not ending calls as expected. To assist you better, I'll need to check the configuration for the assistant with the ID you provided. However, as a support bot, I don't have direct access to the system or databases to look up assistant configurations or IDs. Could you please provide me with the
endCallPhrases
that you have set up for your assistant? This will help me understand what phrases should trigger the end of a call. Additionally, if you have any specific
endCallMessage
configured, please share that as well. With this information, I can guide you on how to adjust the settings or troubleshoot the issue further.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
l
@User
Still waiting for support
s
reduce the temp to 0.3
it will fix your issue.
l
@Sahil still same issue
s
ping me on DM
will send you calendly link
l
@Sahil done
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