This has only occured once from my experience, but chatbot was asked to read out an email from file, but said the wrong email and then continued to give the right email. Very weird output. 07/08/2024 Call ID: 3f523244-0549-40e9-b809-33e0be343328 Time: 2:46 When asked to read out the email on file, it said "emily.brown@email.com, the email associated is actually isabella.lee@email.com." - Not sure where or why it said the email for Emily.

@JJ I'm sorry to hear about the confusion during the call. It seems there might have been an error in the system that caused the incorrect email to be read out initially. To help resolve this issue and prevent it from happening again, I would need to investigate further into the system logs and the specific details of the call. Since I don't have direct access to the system logs or call records, I recommend contacting our technical support team who can look into the call ID you provided and analyze what went wrong at that time. They will be able to provide a more detailed explanation and ensure that the correct information is provided in the future. If there's anything else I can assist you with, please let me know!