Can't upload file in knowledge base
# support
j
Ongoing issue for only myself, but not an issue for other team mates. It's not an issue with file type, as other team mates were able to upload same files. File just seems to sit there and not upload. If I click anywhere else on screen, file just disappears. https://cdn.discordapp.com/attachments/1273832297203765310/1273832297464074270/Screenshot_2024-08-16_at_12.34.22_PM.png?ex=66c00c46&is=66bebac6&hm=da3e461ee7fd5dfb425a4059afbd17058af4e14b910f4a00d1fae9665552c51b&
v
@JJ I'm sorry to hear that you're experiencing issues with file uploads. Let's try to troubleshoot this together. Could you please provide me with the following information: 1. The type and size of the file you're trying to upload. 2. The browser and its version you are using. 3. Whether you have tried clearing your browser's cache or using a different browser. 4. If you have any browser extensions installed that might interfere with the upload process. Once I have this information, we can proceed with the next steps to resolve your issue.
You can continue this conversation by mentioning me in the message.
j
I've tried all of the above. My browser is Google Chrome, and it's the latest version. Version 127.0.6533.120 (Official Build) (arm64)
v
Got it. Tagging @User for additional help.
s
clear your browser cookies and then try to upload it
j
@Sahil I've cleared cookies and still not working.
s
It is working for me, which browser you are using? Mind making a loom video?
s
forwarded to team
will get this fixed
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