When an agent reaches voicemail it says the message I passed. At the end of the message I'd like it to say out loud my phone number digit-by-digit slowly. To do that I assumed that either one of

phoneNumberDigitPauseSeconds

or

enableSsmlParsing

with

<break time="0.2s" />

would work. However it doesn't seem to respect any of that.

@progremir I'm sorry to hear that you're experiencing issues with the voicemail message delivery. To assist you better, could you please provide me with the phone number you would like to be read out loud? Once I have that information, I can guide you on how to format the message with appropriate pauses between the digits.

Call id:

2cde0fb7-d74b-4085-910a-11bf53479671

voice.inputPreprocessingEnabled : False voice.enableSsmlParsing: True

@Sahil did not work 😭 call id

3b13b02a-19dc-4067-a090-6351f58dde0a

I see, why it didn’t work out. It is because of the regex parsing which we do in order to format the data properly which is causing the issue. Although, we are working on the slow_phone_number pronunciation. So, you will see something related to it pretty soon

@Sahil glad to hear that. any way for me to address this issue right now?

unfortunately no, but we will have something very soon like eow

@Sahil any updates on

slow_phone_number

feature?

voice.phoneNumberDigitPauseSeconds