Can't save my assistant!
# support
b
Hello. Editing my assistant and then creating on publish doesn't actually save nothing. I checked the network call in the dev tools and it's not picking up any of the info that I'm adding there. What is happening?
v
@Benjamin E. Hello! I'm sorry to hear that you're experiencing issues with saving your assistant's information. It sounds like there might be a glitch or a step that's being missed in the process. Let's try to troubleshoot this together. First, please ensure that after editing your assistant, you are clicking the "Save" or "Apply" button before attempting to publish. Sometimes changes might not be committed if they're not explicitly saved. If you've already done this and the issue persists, it could be a temporary problem with the platform. In that case, I would recommend the following steps: 1. Refresh the page and try to save your changes again. 2. Clear your browser cache and cookies, then log in and attempt to save once more. 3. Try using a different browser or an incognito/private window to see if the issue is browser-specific. 4. Ensure that your internet connection is stable. If none of these steps resolve the issue, it may be necessary to look into it further with our support team. Please ask support for more info on this, and they will be able to assist you with more advanced troubleshooting or escalate the issue to our technical team if needed.
You can continue this conversation by mentioning me in the message.
b
There is no save or apply button
Only publish
v
Got it. Tagging @User for additional help.
b
Team! That's unacceptable
Your saving function doesn't work!
s
Can you logout out your account and clear the cookies
and retry it will work.
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