I'm having trouble interacting with the assistant via a phone call. Once I answer the call, the assistant successfully speaks the first message, I talk to the assistant but it seems to not hear anything, or properly understand, as it says things that doesn't make sense. Once the call is finished, the recorded audio is a lot shorter than expected, around 3 seconds, when I play it, it plays nonsense. The call lasted a lot more than that when I answered the phone. This is the call id: a789a7ac-8b43-45a1-9fbb-344852afa045

@imwiwiim90 I'm sorry to hear that you're experiencing issues with the assistant during phone calls. It sounds like there might be a problem with the audio capture or processing. To help you better, I'll need to check a few settings. Could you please confirm if the recording feature is enabled and if HIPAA compliance is required for your use case?

Recording is enabled and HIPAA compliance is not required @Vapi

@imwiwiim90 Thank you for confirming that recording is enabled and HIPAA compliance is not a requirement for your use case. It seems like there might be an issue with the audio capture or processing during the call. I would recommend checking the following: 1. Ensure that the microphone permissions are correctly set for the assistant. 2. Verify that there are no network connectivity issues that might be affecting the call quality. 3. Check if the issue persists across different devices or phone numbers to rule out device-specific problems. 4. Review the assistant's settings to make sure that the audio capture duration is set correctly and not limited to a short interval. If after checking these points the problem still occurs, it would be best to reach out to our support team with the call ID you provided for a more in-depth investigation. They will be able to analyze the call logs and provide a more tailored solution. Would you like me to guide you through checking any of these settings, or would you prefer to contact support directly for further assistance?

@Vapi contact support

@imwiwiim90 Please ask support for more info on this.

How can I do that? @Vapi

@imwiwiim90 To contact support, you can follow these steps: 1. Visit the official support page or portal for VAPI. 2. Look for a 'Contact Support' or 'Help' option. 3. You may be prompted to fill out a form with details about your issue, including the call ID you've provided. 4. Submit the form and wait for a response from the support team. Alternatively, if there is a support email or phone number available, you can use those methods to get in touch directly. Make sure to provide them with the call ID and a detailed description of the issue you're facing. If you need any further assistance or have additional questions, feel free to ask.

use nova2-phonecall and it will work.

Thanks! it worked