Published changes continue to revert to previous v...
# supportp
Phil
08/20/2024, 5:23 PMI am publishing changes to both the First Message and the Prompt section.
It allows me to successfully publish, and I can even hear my changes when I immediately test with the web-based call tester (Talk With Assistant), but when I click out into any other screen and then back to the Assistant in question, my changes are reverted.
I have logged out and logged back in, and nothing seems to help.
Any suggestions?
v
Vapi
08/20/2024, 5:24 PM@Phil
It sounds like you're experiencing an issue with changes not being saved properly in the Assistant's configuration. Here are a few steps you can take to troubleshoot this issue:
1. **Clear Cache**: Sometimes, browser cache can cause issues with web applications. Try clearing your browser's cache and cookies, then log back in to see if the changes persist.
2. **Different Browser**: Try accessing the Assistant using a different web browser or an incognito/private browsing window to rule out any browser-specific issues.
3. **Check for Errors**: Ensure there are no error messages or warnings when you publish your changes. Sometimes, unnoticed errors can prevent changes from being saved.
4. **Save Confirmation**: After making your changes, ensure you receive a confirmation that the changes have been saved or published successfully.
5. **Documentation Review**: Review the platform's documentation to ensure that you are following the correct procedure for saving and publishing changes.
6. **Contact Support**: If none of the above steps resolve the issue, there might be a problem with the platform itself. In this case, it would be best to contact the support team for further assistance.
If you would like, I can assist you in contacting support. Would you like me to help you with that?
Vapi
08/20/2024, 5:24 PMYou can continue this conversation by mentioning me in the message.
p
Phil
08/20/2024, 5:29 PMYes, it worked on Incognito... that's inconvenient, but good to know. I did notice it is also now reflecting properly in the original (non-Incognito) browser window... so perhaps the system is not immediately syncing the published changes with the UI? Anyway, marking this solved for now.
Phil
08/20/2024, 7:12 PMThere definitely seems to be something buggy here. I'm using Incognito to publish changes, the changes take effect immediately and I can hear them on new calls I make, but then if I change pages inside Vapi's UI and navigate somewhere else, then I come back to the Assistant - and my changes have been reverted.
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dmm
08/21/2024, 7:25 AM3 people in our office have the same problem today. Chrome on macOS, Windows and Mint. Safari on macOS. It has cost so much time.
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Phil
08/21/2024, 6:36 PMI noticed in a different thread about UI Settings not updating - that this might be related to Cloudflare. Has this been resolved?
s
Shubham Bajaj
08/21/2024, 10:18 PMcan you please share a loom video.
Shubham Bajaj
08/21/2024, 10:18 PMcan you please another support ticket for the same.
Shubham Bajaj
09/13/2024, 3:17 PMbecause of no response closing this ticket.