@Doug I understand that you're experiencing some inconsistencies with the end call behavior. It's important that the agent provides a consistent and positive experience by ending calls with a proper closing message. To ensure that the agent always ends the call with the desired message, we can look into adjusting the settings or reviewing the conditions that trigger the end call message. If you've noticed that the agent sometimes repeats the end call message or skips it entirely, it might be helpful to review the logic that determines when and how the end call message is triggered. If you provide me with more details about the current setup or any specific conditions you've programmed, I can assist you further in troubleshooting the issue. In the meantime, if you'd like to ensure that the agent always ends with a polite closing message, you could consider setting a default 'endCallMessage' that aligns with your desired closing remarks. This way, even if there's an issue with the prompt, the default message will serve as a fallback. If you'd like to proceed with setting a default end call message or need assistance with any other configurations, please let me know how I can assist you further.

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