No AI Agents will respond to outbound calls
# support
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We have been sending calls out across multiple organisations for the last hour or so & no agents will respond - works on web/inbound calls but not for outbound. Here are call ID's: 3fdcffd4-291b-4b54-8476-44526767ce98 50e4e497-51eb-4760-9cc8-18a57ed80535 c9c3eb0a-5f2e-4ad0-bf99-9befe50bd995
v
@Connor Davis | Outbox AI I'm sorry to hear that you're experiencing issues with outbound calls. To assist you effectively, I'll need to gather a bit more information. Could you please provide me with the following details? 1. Are you receiving any specific error messages when the outbound calls fail? 2. Have there been any recent changes to your outbound call configurations or related systems? 3. Can you confirm that the phone numbers you are trying to reach are correct and currently able to receive calls? Once I have this information, I'll be better equipped to help troubleshoot the issue. If this is an urgent matter, please consider reaching out to our support team directly for immediate assistance.
You can continue this conversation by mentioning me in the message.
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@User No error codes the calls go through successfully and the first message is sent out but it wont respond after that. Config is identical to previous calls & all phone numbers are correct
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fixed.
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Thanks Sahil!!