I want to set up businesses so they enter their phone in my database and set their existing phone to forward to my bot. Then their customers could call the existing business number, it forwards to vapi which checks the database for the businesses agent associated with the phone number the call was forwarded from and answers with that bot. If there was any way of knowing, the transition would be much smoother for the business (they don't have to change signage, business cards etc.) But when a call is forwarded it only has the customer's number in the incoming body message... not where it was forwarded from. I understand that this is barely comprehendible because I'm pretty tired so if you want clarification feel free to ask! Any advice would be amazing 🙂

you mean you want the caller number?

Nah I’ve got the caller number in the customer property of the message to my server. I just need the phone number that forwarded it or some identifier to show it was forwarded

Ah, I see

Sorry... what do you mean by this? I haven't ventured into tools yet! Is there a specific docs page where I can find the info? Thanks for the help! 🙂

Sent you a calendly link

Hi there! I would also be interested in how you do this, thank you 🙂