This is one of many similar call ids: de8084bc-696e-43e1-8ef5-64ddd21fcb03 My agent is not responding like it was before. I am speaking into the mic but get no response back. I made sure I am using the right paramters I was using before. Thanks!

@Osama I'm sorry to hear that you're experiencing issues with your agent's response. Let's try to troubleshoot the problem together. Could you please provide me with more details about the issue? Specifically, it would be helpful to know: 1. The exact parameters you are using when you encounter the issue. 2. Any error messages or codes you might be receiving. 3. The context in which the agent is supposed to respond (e.g., during a specific part of the interaction or after a certain input). This information will help me assist you more effectively. If you have already checked your microphone permissions and network connectivity, we can rule those out as potential causes.

I am having the same issue

@davey22met Same here.

1 - See the screenshot 2 - I am not seeing any error messages 3 - It is supposed to start the conversation, which it is doing, and then respond to my speech. And it is giving me 0 responses. https://cdn.discordapp.com/attachments/1276142368218812426/1276157092276994138/Screenshot_2024-08-22_at_15.32.22.png?ex=66c88168&is=66c72fe8&hm=5c4485e9c2c390a661294262008af986a56e6180fb883b451c2617ae01697fcd&

@Osama Thank you for providing additional details. Since you're not receiving any error messages and the issue is with the agent not responding to your speech, it could be related to the speech recognition or processing part of the system. To assist you further, I would need to see the screenshot you mentioned to understand the parameters you're using. However, since I can't view screenshots, could you please provide the parameters in text form? This will help me identify if there's a potential issue with the configuration. In the meantime, please ensure that: - Your microphone is working properly outside of the VAPI environment. - You have the correct voiceId and other parameters set up as before when it was working. - The VAPI service is not experiencing any outages or maintenance that could affect its performance. Once you provide the parameters, I can help you troubleshoot the issue more effectively. If the problem persists, we may need to escalate this to technical support for a deeper investigation.

​ model: Object { model: "gpt-4o", messages: (2) […], provider: "openai" } ​​ ​​​​ transcriber: Object { model: "whisper", language: "en", provider: "talkscriber" } ​​ voice: Object { model: "eleven_turbo_v2_5", voiceId: "NyntH54WazEmZnOZOQkg", provider: "11labs" }

Im having the same issue

I am having the same issue

Me too! 😦

@Osama Click on 'Ask for help' in the first response from the bot to get the support team on this.

It is saying interaction failed

Having same issue as of about 4 hours ago

What's going on? Where is the staff? So long downtime in production for this type of product...

Same here

i've tried changing the transcriber as well as the voice provider. No change. Assistant is unresponsive.

That's really disappointing

Absolutely. I had a presentation this morning, and you can only imagine how well that went.

I feel for you! I just canceled my presentation for tomorrow.

Lol exactly the same @Jonas i was refining mine today , successful calls all day and then bang presentation to clients and it didn't work an hour after it was fine

Horrible. The system had been working fine for over a week and we were finally ready for the important presentation the person's response to "how was it?" was "NOT GOOD. IT DOESN'T SAY ANYTHING. LET ME KNOW WHEN YOU GET IT TO WORK."

can you please try it once again?

Now there's no initial greeting anymore, and it just hangs up.

it is back

Seems to be working again

Is your situation resolved? Could you check again?

For me it is solved, but not forgotten. Can this happen again at any time?

Exactly. We should be able to take advantage of situation like this. @Sahil ? I don't have to go over another presentation like the one I "had" this morning.

No, it will not.