@Mashood
I'm sorry to hear that you're experiencing issues with your agents not responding. Let's work together to resolve this problem and ensure it doesn't affect your clients' experience in the future.
To assist you effectively, I'll need a bit more information:
1. Could you provide the IDs of the agents that are not responding?
2. Have there been any recent changes to your application or the agents' configurations?
3. Are there any error messages or codes that you're seeing which could give us a clue about the issue?
Once I have this information, I can look into the problem more deeply and help you find a solution. Additionally, we can discuss strategies to prevent such issues from occurring again, such as implementing monitoring tools, setting up alerts for system anomalies, and conducting regular audits of your system's health.