Agents not responding
# support
n
None of our assistants are responding beyond the first message. There doesn't seem to be any issues with our account - don't see any challenges with our billing either. Please investigate asap.
v
@Neeraj I'm sorry to hear that you're experiencing issues with the assistants not responding beyond the first message. I understand how important it is to have a functioning system. To assist you better, could you please provide me with more details about the issue? Specifically, are there any error messages being returned, or is there a pattern to when the assistants stop responding? This information will help me investigate the issue more effectively.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
n
Example call id: c80a9771-01ad-423a-81c5-cde16a2af7f9
All of these calls are being tagged as 'Silence Timed Out' in the Call Logs
s
fixed.
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