I have more experience building with web calls but I just started building with outbound phone calls and I'm trying to figure out if there is any way to trigger functions based on the call ending. I'm used to having the handleCallEnd event for webcalls but I'm not sure if there's a way to make something like this work for outbound phone. 😬

@danemyers Absolutely, transitioning from web calls to outbound phone calls involves a few differences, but you can certainly trigger functions based on the call ending. In the context of outbound phone calls, this is often referred to as "call disposition" or "hang-up detection." Most telephony APIs or Voice APIs (like VAPI) provide events that you can listen to, which indicate the end of a call. These events can be used to trigger any post-call functions you need, such as logging call details, updating databases, sending follow-up communications, or closing support tickets. To implement this, you would typically set up a webhook that listens for a specific event indicating the call has ended. The exact name of the event might differ depending on the API you're using, but it's commonly named something like

CallEnded

,

Hangup

, or

Disconnection

. Once you've set up your listener for the end-of-call event, you can then define the functions you want to trigger. If you're using a platform with built-in support for such events, they will provide documentation on how to handle these events and trigger subsequent actions. If you need to close a support ticket after the call ends, you would call the

functions.close_ticket

function when you receive the call end event. If you have any specific questions about setting this up or if you're using a particular API and need more detailed instructions, please let me know, and I'd be happy to assist you further!

you can use status update server event for the same.