TransferCall functionality
# support
d
We need to make functionality to pass phone number during the call of transfer call command. Do you have anything or examples now?
v
@Darkhan Certainly! To implement functionality that passes a phone number during the call for the
transferCall
command, you would typically need to ensure that the assistant has access to a
forwardingPhoneNumber
parameter. When the
transferCall
function is invoked, it should use the provided phone number to transfer the call. Here's a basic example of how you might structure the code for this functionality:
Copy code
javascript
function transferCall(forwardingPhoneNumber) {
  // Logic to transfer the call to the provided phone number
  if (forwardingPhoneNumber) {
    // Execute the transfer
    console.log(`Transferring call to ${forwardingPhoneNumber}`);
    // Transfer the call using your platform's specific API or method
  } else {
    console.log("No forwarding phone number provided.");
  }
}

// Example usage:
transferCall("+1234567890"); // Replace with the actual phone number you want to transfer the call to
In the context of VAPI, if you have a
forwardingPhoneNumber
available and the
transferCall
function is present on the assistant, you can directly call this function with the phone number as an argument. If you need to transfer a call right now and have the forwarding number, please provide it, and I can assist with the transfer. If you're looking to integrate this into your system, the above example should serve as a starting point for your development.
You can continue this conversation by mentioning me in the message.
d
@User
t
Yeah I want to implement this feature too
When my assistant can't answer the user's question, it should ask the user if they want to transfer to my other coworker, and if the user agrees, it should transfer to the other coworker (the real employee).
@User
s
@Darkhan you can use server event transfer destination request, and when it's about to transfer Vapi will make a server request to your server asking for destination transfer to.
it's still doable and not related to this issue.
because of no response closing this ticket.
2 Views