Clara Thays 10:00 AM (0 minutes ago) to Sahil, support Hello, I am still having issues when looking to the transcripts. When I go to call logs, the transcripts end in the first human interaction and it seems as the agent stops talking but it does over the call 8d2c8632-6244-4be8-8504-b17d473da46b fba19279-be04-46ce-8b77-32e1e568cb15 897928fb-1b81-4bda-9000-87e37d081078 7af2b0e5-3b45-4004-9609-6545928bb7ba https://cdn.discordapp.com/attachments/1276526953343615036/1276526953763176548/Captura_de_pantalla_2024-08-23_095900.png?ex=66c9d9de&is=66c8885e&hm=99d569906ebc6f25a370c972da3d3bb27766eedd409a0ba6168d8941ca750d49& https://cdn.discordapp.com/attachments/1276526953343615036/1276526954094268436/Captura_de_pantalla_2024-08-23_095934.png?ex=66c9d9de&is=66c8885e&hm=a47e9590d139b22bfebafec3b89b53b7f9ccb3202f4e7f53087885c43ee84ac2& https://cdn.discordapp.com/attachments/1276526953343615036/1276526954413162539/Captura_de_pantalla_2024-08-23_095931.png?ex=66c9d9de&is=66c8885e&hm=e91333f7d86075ea6ac5ff2a93263b820e8ed9a27ede22337f16daa45b3bd1db& https://cdn.discordapp.com/attachments/1276526953343615036/1276526954732060682/Captura_de_pantalla_2024-08-23_100029.png?ex=66c9d9de&is=66c8885e&hm=7260705d9fbbe7747322a3e0f9ad0f7c111d8cb4b1b865764fb9ff7aa0c4196a& https://cdn.discordapp.com/attachments/1276526953343615036/1276526955121872896/Captura_de_pantalla_2024-08-23_095959.png?ex=66c9d9de&is=66c8885e&hm=b1c93b7228a73d5eaa29680c037e73ef41176bffe78f5ee28ce92ed47010ee09&

@ClaraThays Hello Clara, I'm sorry to hear you're experiencing issues with the transcripts. Let's look into this right away. I will check the status of the transcripts for the calls you've mentioned and see why they might be ending prematurely. Please hold on for a moment while I investigate this for you.

Sent you a calendly link and we can discuss it over there